Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location. Once your order is dispatched, you’ll receive a confirmation email with tracking information.
Can I track my order?
Yes! Once your order is on its way, you’ll receive a tracking link via email.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs may vary depending on the destination.
What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. If there’s an issue, contact us through our website.
Returns & Exchanges
What’s your returns policy?
We offer a hassle-free returns policy. Items must be unworn and in their original condition within 30 days of delivery.
How do I return an item?
To start a return, visit our website and follow the returns process. Once approved, you’ll receive instructions for sending the item back.
How long do refunds take?
Refunds are processed within 5-7 working days after we receive your returned item.
Products & Sizing
How do I choose the right size?
Our size guides are available on each product page at fleecejacketpassenger.com. If you need further help, reach out via our contact form.
Are your products ethically made?
Yes, we prioritize sustainable and ethical production practices. Learn more about our commitments on our website.
How do I care for my garment?
Care instructions are included on the product label and description page. Follow these to keep your item in great condition.
Payments & Discounts
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Why was my discount code not accepted?
Some codes have specific terms or expiry dates. Check the conditions or try another code.
General Questions
Do you have a physical store?
We operate online at fleecejacketpassenger.com, so you can shop from anywhere.
How can I contact customer service?
For any questions, use the contact form on our website. We aim to respond within 24-48 hours.
Where can I find your terms and conditions?
Our full terms and policies are available on our website.